Return & Exchange Policy

Last updated: July 21, 2026

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read our policy below carefully.

Return Eligibility

We accept returns within 30 days of the delivery date, provided the item meets the following conditions:

  • The item is unused and in its original condition.
  • The item is in its original packaging with all accessories included.
  • Proof of purchase (order number or receipt) is provided.

The following items are not eligible for return:

  • Items that have been worn, used, or altered.
  • Items damaged due to misuse or improper care.
  • Final sale or clearance items.

How to Initiate a Return

To start a return, please contact us within 30 days of receiving your order:

  1. Email us at trekker.aurora-8n@icloud.com with your order number and reason for return.
  2. We will respond within 1–2 business days with return instructions.
  3. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  4. Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

Exchanges

We are happy to exchange items for a different style or variant, subject to availability. Please follow the same process as a return and indicate in your email that you would like an exchange. If the desired item is unavailable, a refund will be issued instead.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at trekker.aurora-8n@icloud.com with your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Questions?

If you have any questions about our return or exchange process, please don't hesitate to reach out at trekker.aurora-8n@icloud.com. We typically respond within 24 hours.